1. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer.
2. Delivery Terms
2.1 Transit Time Domestically
In general, normal domestic shipments are in transit for 6 - 7 days and express domestic shipments are in transit for 6 - 7 days
2.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 15 - 22 days in normal shipping and for 10-12 days in express shipping. We are able to offer a more specific estimate when you are choosing your courier at checkout.
2.3 Dispatch Time
Stock product orders are usually dispatched within 3 working days of placement of order. Customised orders will dispatch once the order is ready, the duration of which will be conveyed to the customer via email.
2.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
3. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
4. Duties & Taxes
4.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
4.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and we
encourage you to be aware of these potential costs before placing an order with
us. If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to us at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
5. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
Contact Us
For more information about our shipping policy and practices, or if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@rickagauba.com
